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On November 25, 2014, Toshiba Europe GmbH (“Toshiba”) announced a voluntary replacement program of AC power cords sold with certain Toshiba notebook computers manufactured and/or replaced in the course of a repair. At the moment, it cannot be excluded that individual potentially affected AC power cords may pose a potential overheating and fire risk.

Toshiba is offering a replacement for potentially affected AC power cords at no cost.

AC power cords subject to this voluntary replacement program are marked with “LS-15” on the portion of the cord that plugs into the power brick and fall within a limited production timeframe which can be identified by the notebook’s serial number. Please see the photo below illustrating the location of the “LS-15” marking.

AC power cords that do not bear the “LS-15” marking are not subject to this replacement program.

To learn whether your PC shipped with an AC power cord or your replaced AC power cord is subject to this voluntary replacement program, please visit the following Toshiba website https://extranet.toshiba-tro.de/en-us/acreplacement.aspx and follow the instructions to register to receive a replacement AC power cord at no cost.

If your AC power cord is subject to Toshiba’s voluntary replacement program, you should immediately unplug your PC from AC power and await your replacement AC power cord. In the meantime, you can continue to use your PC via battery power.

Please get in touch with a Toshiba contact centre with any questions relating to this voluntary replacement program. To locate your nearest contact centre please use our global ASP database and select the appropriate country .